Privacy Policy

Last updated: June 1, 2026

Introduction

SellYourScrap ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you use our website, mobile application, and doorstep scrap pickup services.

Information We Collect

We may collect the following information when you use SellYourScrap:

• Phone number for OTP login and account verification.
• Name and country for your profile.
• Address details for coordinating doorstep pickup.
• Pickup details including scrap category, estimated weight, preferred date and time, and special notes.
• Order status, payment status, and pickup history.
• Optional profile photo if you choose to upload one.
• Basic device, app, crash, and diagnostics information for security, reliability, fraud prevention, and troubleshooting.

How We Use Your Information

We use your information to:

• Verify your account and authenticate app access.
• Schedule, coordinate, and complete scrap pickups.
• Display your order history and track pickup status.
• Provide customer support and respond to user requests.
• Improve app reliability, safety, and user experience.
• Comply with legal obligations and enforce our terms.

Data Sharing

We share personal information only when needed for the service:

• With pickup partners only when necessary to complete your scheduled pickup.
• With Firebase or Google services for phone authentication, app security, diagnostics, and related platform services.
• With legal authorities only when required by law.

We do not sell your personal data to third parties.

Data Security

We use reasonable technical and organizational safeguards designed to protect your personal information. Access to personal information is limited to operational purposes. No internet or mobile service can be guaranteed to be fully secure, but we work to protect your data from unauthorized access, misuse, or disclosure.

Data Retention

We retain account, pickup, support, and order information while your account is active, while needed to provide the service, or as required by law. You may request account or data deletion at any time.

Your Rights and Choices

You may request access, correction, or deletion of your personal information by contacting us. You can also request account deletion from the app or through our account deletion page.

Children's Privacy

SellYourScrap is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at support@sellyourscrap.in.